CRISIS LEADERSHIP
CRISIS
LEADERSHIP
How a health system makes the right decisions for its staff and patients (vulnerable and not vulnerable) during a pandemic.
BEHAVIOR
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High visibility
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Foster trust
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Open, honest, direct communication
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Manage uncertainty
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Create meaning out of chaos
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Build effective teams
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Nurture resilience
CULTURE
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Safe to speak about issues and concerns
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Staff have what they need when they need it
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Safety is a non-arguable goal
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Goal is zero injury and illness
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Predictive analytics to focus on employee needs
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Problem-solving and learning
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Committee on the Department of Homeland Security Workforce Resilience; Board on Health Sciences Policy; Institute of Medicine. (2103) A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America’s Frontline. Washington: DC National Academies Press
Edmondson, A.C. (2019). The Fearless Organization. John Wiley & Son
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Mendy, A., Stewart, M.L., & VanArkin, K. (2020). A leader’s guide: Communicating with teams, stakeholders, and communities during COVID-19. McKinsey & Company
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Segel, K.T. & Toussaint, J.S.(2020). Health care workers protect us: It’s time to protect them. Harvard Business Review https://hbr.org/2020/06/health- care-workers-protect-us-its-time-to-protect-them