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CRISIS LEADERSHIP

CRISIS

LEADERSHIP

How a health system makes the right decisions for its staff and patients (vulnerable and not vulnerable) during a pandemic. 

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BEHAVIOR

  • High visibility

  • Foster trust

  • Open, honest, direct communication

  • Manage uncertainty

  • Create meaning out of chaos

  • Build effective teams

  • Nurture resilience

CULTURE

  • Safe to speak about issues and concerns

  • Staff have what they need when they need it

  • Safety is a non-arguable goal

    • Goal is zero injury and illness

    • Predictive analytics to focus on employee needs

    • Problem-solving and learning

Committee on the Department of Homeland Security Workforce Resilience; Board on Health Sciences Policy; Institute of Medicine. (2103) A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America’s Frontline. Washington: DC National Academies Press

Edmondson, A.C. (2019). The Fearless Organization. John Wiley & Son

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Mendy, A., Stewart, M.L., & VanArkin, K. (2020). A leader’s guide: Communicating with teams, stakeholders, and communities during COVID-19. McKinsey & Company

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Segel, K.T. & Toussaint, J.S.(2020). Health care workers protect us: It’s time to protect them. Harvard Business Review https://hbr.org/2020/06/health-  care-workers-protect-us-its-time-to-protect-them

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